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Street view image of P & R Designs - 3/Ballygowan Rd, Hillsborough, BT26 6HX
Fitted Kitchen Cabinets
3/Ballygowan Rd
Hillsborough, BT26 6HX
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Eilis McKay
I am writing this review because when trying to decide whether to use this company, I tried to research the opinions of others but couldn't find anything on the internet. Despite this, I decided to use them based on the wonderful sales pitch. Please note that this is not a review of the company's product as I have not yet had the wardrobe fitted but more of a warning to others that they don't naively pay a deposit in good faith (stupid, I know). I paid my deposit on 31/7 and was told that the "professional drawing" would be ready in a couple of days and the fitting carried out 1st week of September. After chasing my drawing, I was eventually e-mailed what can only be described as a pretty cartoon which did not reflect the wardrobe I had ordered, the materials, any reference to a warranty etc. In fact the cartoon had "computer impression only, not to form part of any contract" and "no drawing will be released until an order has been confirmed" stamped all over it. When I phoned to request the drawing be released I was told that they don't normally put anything contractual or warrenty related down on paper.....unbelievable! Is this company serious? Do they expect me to let fitters in and fit whatever they want? However, after a bit of debating, I was told that they could "do something" for me....yeh, right! Anyway, tomorrow is the 1st September and I still don't have a drawing, nor have I received a call to organise a fitting or an explanation for a delay. I do hope that the fitting side of this company is more professional than the commercial. If you do decide to use this company, please obtain the drawing/installation period etc when you place your deposit as P&R's promises to "tidy-up" paperwork afterwards aren't worth much.

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